This Privacy Policy explains how ARANYA JEWELS (“we”, “us”, “our”), Shop No. 1, Ground Floor, Braham Villa, H 32/B, Gali No. 4, Shakarpur, New Delhi, East Delhi, Delhi 110092, collects, uses and protects your personal information when you use this website or buy from us. It follows the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Order details: your name, email address, mobile number and delivery address, and the items you order.
- Payment information: payments are handled by Cashfree Payments. We receive only the payment status and a transaction reference. We never see or store your card number, CVV, UPI PIN or bank login.
- Messages: what you send us by email, phone, WhatsApp or through reviews.
- Newsletter: your email address, if you choose to subscribe.
- Technical information: basic data such as your IP address, browser type and the pages you visit, and cookies that keep your bag and session working.
2. How we use it
- To process, pack, ship and deliver your order, and to send your tax invoice.
- To send order updates (order placed, shipped, delivered or cancelled) by WhatsApp, SMS or email.
- To answer your questions and handle cancellations, returns and refunds.
- To prevent fraud and keep the website secure.
- To send our newsletter, only if you subscribed. You can unsubscribe at any time.
- To meet our legal, tax and accounting obligations.
3. Who we share it with
We do not sell or rent your personal information. We share only what is needed, with:
- Payment partner — Cashfree Payments, to process your payment.
- Courier and logistics partners — your name, phone number and address, to deliver your order.
- Messaging providers — your mobile number and order details, to send WhatsApp and SMS updates.
- Government authorities — when the law requires it.
4. Cookies
We use essential cookies to keep your shopping bag, wishlist and checkout working. If website analytics is switched on, it uses cookies to understand how visitors use the site in aggregate. You can block cookies in your browser, but the bag and checkout may not work without them.
5. How long we keep it
We keep order and invoice records for as long as Indian tax and accounting laws require. Other information is kept only as long as needed for the purpose it was collected for.
6. How we protect it
The website uses encrypted (HTTPS) connections, admin access is password-protected, and payment details never reach our servers.
7. Your rights
You may ask us to show you the personal information we hold about you, correct it, or delete it where the law allows. You can withdraw consent to marketing messages at any time. To make a request, contact us using the details below.
8. Grievance officer
For any concern about your personal information, write to our Grievance Officer at ARANYA JEWELS. We acknowledge complaints within 48 hours and resolve them within 30 days.
- Legal name: ARANYA JEWELS
- Registered address: Shop No. 1, Ground Floor, Braham Villa, H 32/B, Gali No. 4, Shakarpur, New Delhi, East Delhi, Delhi 110092
9. Changes to this policy
We may update this policy from time to time. The latest version is always on this page.