This Shipping Policy explains how and when ARANYA JEWELS delivers orders placed on this website.
Where we deliver
We deliver to serviceable PIN codes across India through Shadowfax, our delivery partner. We do not currently ship outside India. If your PIN code cannot be served, we will contact you and refund any amount paid in full.
Dispatch time
- Ready pieces are dispatched within 2–4 working days of order confirmation.
- Made-to-order, personalised and resized pieces need extra making time, which we tell you when you order.
- Orders are confirmed once payment is received. Cash on Delivery orders are confirmed when they are placed, and we may call you to verify them first.
Delivery time
Delivery usually takes 3–7 working days after dispatch, depending on your city. Delivery to remote areas may take longer. Delays caused by couriers, weather, strikes, holidays or events outside our control are rare, but if they happen we will keep you informed.
Shipping charges
Any shipping charge is shown in your bag and at checkout before you pay. Orders above the free-shipping value shown on the website are delivered free.
Insurance, packaging and delivery
- Every parcel is fully insured until it is delivered to you.
- Pieces are packed in tamper-evident outer packaging with gift-ready inner packaging. The invoice is included.
- The courier may ask for a signature, ID or OTP at delivery. Please do not accept a parcel whose outer packaging is torn or tampered with; refuse it and contact us straight away.
- We recommend recording a video while you open the parcel. It helps us resolve any issue quickly.
Tracking your order
As soon as your order ships, we send the courier name and tracking number by WhatsApp, SMS or email. You can also follow your parcel on our order tracking page.
Failed delivery
If the courier cannot deliver after its delivery attempts, or the parcel is refused, it returns to us. For prepaid orders we will either reship it (shipping charges may apply) or refund the order value less shipping costs. Repeatedly refused Cash on Delivery orders may lead us to disable Cash on Delivery for that customer.
Returns
To return or exchange a piece, see our Refund Policy. To cancel an order before it ships, see our Cancellation Policy.
Contact
- Legal name: ARANYA JEWELS
- Registered address: Shop No. 1, Ground Floor, Braham Villa, H 32/B, Gali No. 4, Shakarpur, New Delhi, East Delhi, Delhi 110092