This Refund Policy applies to all orders placed with ARANYA JEWELS on this website. We want you to love every piece, and if something is not right, we will make it right.
1. Damaged, defective or wrong item
If your piece arrives damaged or defective, or is different from what you ordered, contact us within 48 hours of delivery with:
- your order number;
- clear photos of the piece and the packaging;
- the unboxing video, if you recorded one.
Once confirmed, we arrange a free pickup and send you a replacement, or give you a full refund including any shipping charge.
2. Returns and exchanges
You can return or exchange a piece within 15 days of delivery if:
- it is unworn, undamaged and unaltered;
- it is returned with its tags, certificate (if any), invoice and original packaging.
Contact us to request a return. We will arrange a pickup where the courier serves your PIN code, or share the address to send it to. Every returned piece is inspected; once it passes inspection, we refund the product price. The original shipping charge is not refunded, except for damaged, defective or wrong items.
3. Items that cannot be returned
- Personalised, engraved and name jewellery.
- Resized, altered or made-to-order pieces.
- Gold coins and bars.
- Pieces that have been worn, damaged after delivery, or returned without their original packaging and invoice.
These can be returned only if they arrive damaged or defective.
4. Cancelled orders
Orders cancelled before dispatch, as described in our Cancellation Policy, are refunded in full.
5. How and when you are refunded
- Approved refunds are processed within 5–7 working days of approval (for returns, after the piece reaches us and passes inspection).
- Online payments (UPI, card, net banking or wallet) are refunded to the original payment method through our payment partner, Cashfree Payments. Your bank may take a few additional working days to show the credit.
- Cash on Delivery orders are refunded by bank transfer (NEFT/IMPS) or UPI to an account you share with us.
- We send you a confirmation when the refund is issued.
6. Failed payments
If money was debited but your order was not confirmed, the amount is automatically reversed by your bank or Cashfree Payments, usually within 5–7 working days. If it has not arrived after that, contact us with the transaction details and we will help.
7. Contact
- Legal name: ARANYA JEWELS
- Registered address: Shop No. 1, Ground Floor, Braham Villa, H 32/B, Gali No. 4, Shakarpur, New Delhi, East Delhi, Delhi 110092