Orders and payment
How do I place an order?
Choose a piece, pick a size if it has one, and add it to your bag. At checkout, enter your delivery details and choose how you would like to pay. You will see an order confirmation straight away, and we also send it by message or email.
Which payment methods do you accept?
UPI, debit and credit cards, net banking and wallets through Cashfree Payments, and Cash on Delivery where it is shown at checkout. All online payments are encrypted and processed by Cashfree; we never see your card or bank details.
Are prices inclusive of GST?
Product prices are shown before GST. GST on jewellery (3%) is added at checkout and shown separately on your bag, checkout and tax invoice.
Can I use a discount code?
Yes. Enter it in your bag before checkout. Each code has its own conditions, such as a minimum order value or an end date.
My payment failed but money was debited. What now?
Your order is saved. If the payment was not confirmed, the amount is automatically reversed to your account by your bank, usually within 5–7 working days. You can also try again or choose another payment method from the order page. If you need help, contact us with your order number.
Delivery
How long does delivery take?
Ready pieces are dispatched within 2–4 working days and usually arrive 3–7 working days after dispatch, depending on your city. See our Shipping Policy for details.
Is my parcel insured?
Yes. Every parcel is fully insured until it is delivered to you, and may need a signature or OTP at delivery.
How do I track my order?
We send the courier name and tracking number as soon as your order ships. You can also use Track order with your order number and the email used at checkout.
Products
Is your gold hallmarked?
Yes. Gold jewellery carries the BIS hallmark with its HUID (Hallmark Unique Identification) number, as required by Indian law.
What is a lab-grown diamond?
A lab-grown diamond is a real diamond, made of the same carbon crystal as a mined diamond, with the same hardness and sparkle. It is grown in a controlled environment instead of being mined. We always label lab-grown diamonds clearly.
Will my piece look exactly like the photo?
Very close. Because every piece is finished by hand and natural stones vary, small differences in colour, shade and weight are normal. The metal, purity and approximate weight are listed on each product.
How do I find my ring or bangle size?
See our Size Guide. If you are unsure, add your measurement in the order notes and we will confirm the size with you before we ship.
How should I care for my jewellery?
Put jewellery on after perfume and lotion, take it off before swimming or exercise, and store each piece separately in its pouch. Wipe it gently with a soft, dry cloth after wearing.
Cancellations, returns and refunds
Can I cancel my order?
Yes, at any time before it is shipped. See our Cancellation Policy.
Can I return or exchange a piece?
Unworn pieces in their original condition can be returned or exchanged within 15 days of delivery. Personalised, resized and made-to-order pieces are not returnable unless they arrive damaged. See our Refund Policy.
How long do refunds take?
Approved refunds are processed within 5–7 working days to your original payment method.